Business Terms and Conditions

Introduction Business Terms and Conditions

1. General provisions and definitions

These General Business Terms and Conditions apply to the business relationship between the customer
and Hakutsuru - White Crane, with its registered office at European Union, SK, Vinica Str. 5203, Lucenec, ID 51402823,
concluded through the e-commerce system
General business terms and conditions govern the rights and obligations of subscribers of a distance
contract through the server between the seller and the customer.

The rights and obligations of the parties to the purchase contract are governed by the law of the
purchase contract under art. § 588 et seq. in conjunction with Ust. § 612 et seq. of Act no. 40/1964
Coll., Civil Code.
The term customer refers to a registered natural or legal person in the system, who has sent an
electronic order, processed by the trading system, after the customer's own authorization.
An electronic order is a sent electronic form containing the customer information, a list of ordered goods
from the e-commerce offer and the price of that merchandise processed by the trading system or by
an e-mail sent to the sellers address.


2. Order

Electronic order is considered valid after a full completion of all of the registration forms of required
data and details, including telephone contact.

All received electronic orders are considered as a draft contract and are considered binding.

The purchase contract, on the basis of which the seller sells goods to the customer, arises on the basis of
a binding order confirmation in the system.

E-mail confirmed order (or part thereof) is considered binding for both parties if there is no violation
of the terms agreed at the time of confirmation and at the same time the relationship between the
customer and the company Hakutsuru - Biely Crane Company is established.
Essential conditions are mainly the content of the order (exact specification of the goods and their
number), the price of the goods and the transport, the way of delivery, the way of payment for the


3. Cancelling an order

The cancellation of an order by a customer
The customer has the right to cancel the order without giving any reason at any time prior to its binding
confirmation by the seller.

After a binding order confirmation only if the seller does not meet the agreed delivery terms. In the
event of cancellation of a confirmed order, the customer is obliged to pay the seller the damages

The seller claims the right to damages, especially in the case of the purchase of "custom-made"
goods, which was necessary to obtain the customers wishes, or in the event that the costs incurred
have already been incurred in connection with the securing of the goods.


4. The cancellation of an order by the seller

The seller reserves the right to cancel the order or part thereof in these cases:
if in the case of cash on delivery order, the order was not possible to fully confirm (wrong phone
number, no answer to calls or emails)
if the customer has refused to take over delivery of the goods in the past or otherwise violated the terms
and conditions
If the goods are no longer manufactured or delivered or the price of the supplier has changed

In the event that this happens, the seller will immediately contact the customer to agree on the next
proceeding. If the customer has already paid part or the whole of the purchase price, this amount will be
transferred back to his account or address within 3 calendar days.

Withdrawal from the sales contract (mail order)
The customers withdrawal from the purchase contract
customer has the right to apply with the Consumer Protection Act no. 108/2000 Z.z. to withdraw from
the purchase contract within 7 working days of receipt of the goods.

In the event that this right is applied, the customer is required to comply with the conditions and
procedure specified in clause 4.2. GTC.

How to proceed in case of withdrawal from the purchase contract
Given that, in the event of termination of the contract, the contract will be canceled, all mutually
agreed transactions will be automatically returned or replaced by the supplier to the customer and the
customer to the supplier.

If the customer decides to withdraw from the contract within the time limit specified in point 4.1, he
/ she must comply with the following conditions:
contact us with a request for cancellation, with the order number, name and surname, purchase date
and your account number or money-back address.

if the customer has already received and received the goods, he will send it back to our address in the
contact section under the following conditions:
the goods must be in the original undamaged packaging
goods may not be used

The goods must be undamaged
The goods must be complete (including the package leaflet and such)
sent with a proof of purchase – an invoice
Once all the above conditions for the return of the goods are met, the money for the goods will be
automatically transferred to your account within 14 working days after the physical receipt of the
The goods must be sent registered and insured, as we are not liable for any possible loss on its way
to us. Shipments with cash on delivery will not be accepted.
In the event of failure to comply with any of the above conditions, the withdrawal will not be
accepted, and the goods will be returned back to the customer on his own expenses.


5. Pricing conditions

Prices for postage and packaging are set out in point 6
customer has the option to pay in the following currencies: EUR
The prices in e-commercial is fixed.

6. Shipping and packaging

Company Hakutsuru Association - White Crane does not charge for packaging. Packaging is free of
The prices of our products inclued free shiping. In case of order more than 60,- Eur is free shipping by DHL express.
Under 60,- Eur is free shipping by SK Postal Service. DHL shipping time to 5 days. Postal 10-21 days.


7. Terms and payment possibilities

We required payments by TrustPay or PayPal. (You can use all standard credit cards)


8. Terms of delivery

Deliveries of subject matter will be dispatched as soon as possible, depending on the availability of
the products and the sellers operations. Each item on site has its availability shown.
Every customer is informed of all changes in order status via e-mail. You can check the status of the
order after signing in to the system.
The goods are delivered via DHL Express international shipping or SK Post to the address given by the customers in the order.
Goods shipments always contain an invoice.
Ownership of product rights passes to the customer by taking over and paying the purchase price.
We ship the goods to the European Union and World Wide. Postage is set individually.


9. Customer Complaints Procedure and Guarantee Terms and Conditions


This Complaint Procedure applies to goods that have been purchased at the Hakutsuru – White
Crane Association and whose claim has been lodged within a warranty period of 24 months from the
date of purchase of the goods.
For each item purchased in the company Hakutsuru - White Crane Company, an invoice (sales
receipt) accompanying the customer is provided as a guarantee document.

When acquiring the goods, the customer is required to check the following:
whether it is a product that was ordered (if it is a product that was not ordered, do not unpack the
goods, do not open it or it will not be possible to replace it)
whether the product is undamaged, whether or not it has a visible damage
whether all its parts are working properly
The warranty does not apply to defects in goods caused by improper use, storage or any damage that
has been made by the customer.
The packaging and the contents of the product must not be mechanically damaged (mechanical
damage also means damage to the product which could not arise from the normal use of the product
for the purpose for which it was manufactured).
The customer is obliged to claim the goods under the above conditions at the following address:

Association Hakutsuru - White Crane
Vinice Str. 5203
ZIP Code: 98401
City: Lucenec
Country: SK, European Union


10. Personal data protection GDPR


Hakutsuru - White Crane is fully governed by European Union Regulation (GDPR) - European Union Parliament and Council (EU) 2016/679
and Directive of European Union Parliament and Council (EU) 2016/680 .

Our company fully respects your privacy.

Some of the personal data that we will ask you to provide is required in order to be able to offer you
our valuable services. We protect these data from misuse and we guarantee that we will never
provide your personal data and so your contact information and your purchase information, to third
parties. By using this online store, you consent to the collection and use of information about you
and your purchases under the conditions specified above.
By registration of a customer, a newsletter, a survey participant, and other forms of registration, you
automatically agree to be informed about news in our online store by an e-mail or by phone.
If you do not wish to continue to receive this information any longer, you may cancel the subscription
at any time by following the cancellation procedure present in each submission.
Our online store reserves the right to withdraw from a security guarantee in case of a server attack
by an unknown offender (hacker). Only in this case the above-mentioned data manipulation
conditions do not apply.


11. Dispute Resolution


The consumer may submit a proposal to initiate an alternative dispute resolution in the manner specified in accordance with the provisions of Section 12 of the ADR Act. In the event of disputes concerning obligations under purchase contracts and online service contracts, the consumer may also use the online alternative dispute resolution platform on the basis of Regulation No 1/2003 of the European Parliament and of the Council. 524/2013 on online consumer dispute resolution (the so-called "RSO platform"), through which the consumer can submit a proposal to initiate alternative dispute resolution online and which is available at: /main/index.cfm?event=main.home.chooseLanguage.
In accordance with the provisions of § 2 of the ADR Act, alternative dispute resolution may be used only by a consumer - a natural person who does not act within the scope of his / her business activity, employment or profession when concluding and fulfilling a consumer contract. Alternative Dispute Resolution is free of charge, but an authorized ADR legal entity may charge the consumer a fee for initiating ADR of a maximum of five euros, including value added tax.

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